We supply cloud based services. Our services includes virtual servers, cloud backup, web hosting, domain registration and so forth.
Please carefully read and follow all instructions that comes with our services. For example, any documents that help you use our services.
We warrant that we will provide all our services as soon as reasonably possible after you have informed us that you would like us to begin providing the services.
Except for when the services are provided over the Internet, we will only provide you with the services at the place and at the date and time agreed to between us. If we are unable to provide the services to you at the place, date and time as agreed for any reason, we will contact you and agree a new place, date and time to provide the services to you.
You must use our refunds procedure for returning defective or unsuitable services, or else we may refuse to accept them. Our returns and refunds procedure is as follows:
If we do not accept that we supplied unsatisfactory services, and our customer services department has not been able to help, any customer may still take the matter up with a suitable ombud or other dispute resolution body, or take legal action. This policy does not exclude any other rights customers may have.
Our customers can contact our service department as follows: